Last updated: May 2026

Eunoia Community CIC is committed to operating in a transparent, ethical, and community-focused way.

This page outlines our core policies, governance approach, and website terms.

Organisation Information

Eunoia Community CIC
Company Number: 17185494
Registered Address: Rookfield Road, Faygate, Horsham, RH12 0AX

Governance & Transparency

Eunoia Community CIC operates as a Community Interest Company focused on widening access to mental health support.

We work alongside Eunoia Health, which may support the delivery of therapeutic services connected to funded or subsidised programmes.

We are committed to:

• Transparency in decision-making

• Ethical partnership working

• Responsible management of funding

• Community benefit and accessibility

• Appropriate governance and conflict management

Any partnerships or funding arrangements are reviewed in line with the CIC’s community purpose and operational objectives.

What Information We Collect

We may collect:

• Names

• Email addresses

• Telephone numbers

• Enquiry form submissions

• Partnership enquiries

• Application information

• Website analytics data

How We Use Information

We use information to:

• Respond to enquiries

• Review partnership or support applications

• Improve website performance

• Communicate relevant updates

• Maintain organisational records

Lawful Basis

We process personal data under lawful bases including:

• Consent

• Legitimate interests

• Contractual necessity where applicable

Data Sharing

We do not sell personal information.

Information may be shared with trusted service providers or professional partners where necessary for operational purposes.

Where therapy delivery is provided through Eunoia Health, relevant information may be shared securely and appropriately to support service access.

Data Security

We take reasonable measures to protect personal data from unauthorised access, misuse, or disclosure.

Your Rights

Under UK GDPR, you have rights including:

• Access to your personal data

• Correction of inaccurate data

• Request for deletion where appropriate

• Restriction of processing

• Withdrawal of consent

To exercise these rights, please contact us directly.

Cookie Policy

This website may use cookies and similar technologies to improve website functionality and understand website usage.

Cookies may include:

• Essential website functionality cookies

• Analytics cookies

• Performance monitoring cookies

You can control or disable cookies through your browser settings.

By continuing to use this website, you consent to the use of cookies where applicable.

Safeguarding Statement

Eunoia Community CIC recognises the importance of safeguarding vulnerable individuals and promoting safe access to support.

We are committed to:

• Acting responsibly and ethically

• Responding appropriately to safeguarding concerns

• Maintaining clear professional boundaries

• Escalating serious concerns where necessary

• Supporting safe referral pathways

Therapeutic support connected to Eunoia Community CIC is delivered through qualified practitioners via Eunoia Health.

Where immediate risk or danger is identified, individuals should contact emergency services or appropriate crisis support services.

Complaints Process

We aim to provide a respectful, transparent, and professional experience.

If you wish to raise a concern or complaint, please contact us with:

• Your name

• Details of the issue

• Relevant dates or communications

• Your preferred outcome

We aim to:

• Acknowledge complaints within 5 working days

• Review concerns fairly and confidentially

• Provide a response within a reasonable timeframe

Where appropriate, complaints may be escalated internally for further review.